Resume
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Robert
Buchta
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Home Phone:253-941-2202 Personal
Message Phone:1-877-818-0727, Ext. 1413 Personal URL: http://www.scorpyo.20m.com |
OBJECTIVE
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To
become an integral part of a team for a leading edge company that challenges
my creativity. |
Customer
Service and Call Center Experience |
Customer Service Representative |
3/2000 - Present |
HomeGrocer.Com/ Webvan Group |
Kirkland, WA |
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v Maintain
quality and quantitative standards in call handling and responding to
electronic correspondence. v Create a
customer service excellence phone quality platform and assist in training to
new representatives. v Lead and
participated in project teams for the improvement of service in the call
center |
Customer Service Representative |
10/1995 - 2/2000 |
Airtouch Communications Inc. |
Bellevue, WA |
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v Assisted
customers, subordinates, and supervisors in identifying and resolving
problems, and determined corrective actions. v Created
and published an easy-product-reference for customer and employee use.
Trained associates and management on the effective use of said reference.
Consulted on effective distribution. Maintained item through the end of
employment. v Demonstrated
skillful negotiation and communication skills. v Selected
for back-to-back rotations as a Customer/Supervisor advocate resolving
in-depth issues for customers and employees during call escalation. v Selected
to assist in mentoring representatives sharing experience from other company
call centers with our service. v Developed
customer care processes for new products offered in limited markets. |
Long Distance Operator |
7/1993 - 10/1994 |
First Data Corp. Teleservices |
Tucson, AZ |
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v Processed
long distance calls. v Handled
sensitive billing information with accuracy and in a professional and
expedient manner. v Processed
credits for callers according to the nature of the call. |
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Other
Experience |
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Driver/Courier |
10/1994 - 6/1995 |
De la Rosa Industries/Kino Express d.b.a. Airborne
Express |
Tucson, AZ |
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v Consistently
met or exceeded on-time goals. v Prioritize
pickups and deliveries based on location and time sensitivity. |
Receiving Associate |
4/1991 - 9/1993 |
Sears, Roebuck and Co. |
Tucson, AZ |
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v
Actively receive and record shipments from a variety of
sources. v
Verified receiving count to maintain accurate inventory. v Perform
regularly scheduled software maintenance. |
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Education and Certification |
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Certification |
12/2000 |
BrainBench
certification program |
US-WA-n/a |
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http://www.brainbench.com/transcript.jsp?pid=2105282
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High
School Degree |
4/1991 |
Arizona
Dept Of Education |
US-AZ-Tucson |
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GED
certification |
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AFFILIATIONS |
10/1995
- Present |
Scare
Productions, Inc. |
Makeup
Artist/Actor/ Coordinator |
REFERENCES |
Available on
request |
Available on request |
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BACK |